Profile Request

Requesting On-boarding&nbsp

Genesys Cloud resellers must go through an on-boarding setup process to offer Genesys add-on features and 3rd party software to their customers. The Genesys Cloud Reseller / Channel Manager should begin the on-boarding process by opening a Partner Support Request via the Genesys Ascend Partner Portal. In the case description please ask to be on-boarded as an AppFoundry reseller and provide the following information:

• Reseller's Genesys Cloud Org Name
• Reseller's Genesys Cloud Org ID (Ex: 59aaaaaa-bbbb-cccc-dddd-eeeeeeeeee9e, Found in Genesys Cloud under Admin->Organization Settings, expand the Advanced area)
• Reseller's Genesys Cloud Org Region (Ex: us-east-1, ap-southeast-2, etc.)
• Genesys Salesforce Account URL(s)
• E-Mail address to send activation e-mails to - only one address is allowed

Options for Profiles

Most Genesys Resellers have a single Genesys account record in our CRM. For those Genesys Resellers a single profile is all that is required to create a single profile that works in all Genesys Cloud regions, with the exception of FedRamp. For larger multi-national Genesys Resellers there are options. For those Genesys Resellers whom have multiple account records in our CRM there are options. For the purposes of the examples below each Genesys Reseller CRM record is associated to an individual operating company per country.

• Option 1 - One Master Profile
  • Acme Corp (USA)
  • Acme Corp (Canada)
  • Acme Corp (U.K)
  • Acme Corp (South Africa)
  • Acme Corp (Mexico)
  • Acme Corp (Japan)
• Option 2 - One Profile Per Country
  • Acme Corp (USA)
  • Acme Corp (Canada)
  • Acme Corp (U.K)
  • Acme Corp (South Africa)
  • Acme Corp (Mexico)
  • Acme Corp (Japan)
• Option 3 - Group Profiles
  1. Profile 1
     • Acme Corp (USA)
     • Acme Corp (Canada)
  2. Profile 2
     • Acme Corp (U.K)
  3. Profile 3
     • Acme Corp (South Africa)
     • Acme Corp (Mexico)
     • Acme Corp (Japan)

Each profile is a single G/W List that works in ALL Genesys Cloud Regions with the exception of FedRamp

• One profile per orgId

IMPORTANT NOTES:

• If the Reseller has more than operating company ALL Salesforce Account URLs MUST be provided.
• If the Reseller has more than operating company the submission MUST contain Option 1, 2 or 3 for the setup of the AppFoundry Profile.
  
  • If Option 1: All SFDC Account URLs must be included in the request along with the single OrgId / Region for the Profile.
  • If Option 2: A unique orgId/region MUST be provided for each Salesforce Account URL
  • If Option 3: The regional groupings of Salesforce Account URLs MUST be clearly associated to a single orgId/region per grouping of Salesforce Account combinations

The Partner Hub team will update your account in Genesys's internal systems by adding an AppFoundry Markup and Percentage to be applied to all White List items on the Partner Margins node. White List items will have the resellers markup percentage added to the Gray List price to the end customer. Resellers are responsible for providing 1st Level Support Services to the end customer for these white-listed applications. Please allow for up-to three (3) business days for the Partner hub Team to enable the reseller Genesys Cloud Org for administrative access on AppFoundry's website.