At Aivo we believe conversational journeys are the most efficient and empathic way to not only offer customers instant solutions but also evolve customer service and sales processes. That’s why we created Aivo Suite, a comprehensive all in one solution that allows companies to create automatic conversational journeys using Conversational Artificial Intelligence, hyperconnectivity and advanced analytics.
What sets Aivo apart:
**How it works: AgentBot + Genesys Cloud **
The integration between Aivo and Genesys's Cloud contact center platform allows companies to chat with customers across all digital channels 24/7 in a personalized and natural way.
AgentBot, Aivo’s Conversational AI-powered solution, understands informal language, voice messages, regionalisms, grammatical mistakes and emojis.
For an effective and enriched experience, AgentBot answers frequently asked questions instantly using videos, gifs, iframes, cobrowsing and forms.
Only when necessary, the session is transferred to an agent in Genesys Cloud in a seamless handoff experience.
This integration also allows the agents to keep conversations open in asynchronous channels.You can add an optional service timeout so that users who are not served by an agent can continue chatting with AgentBot instead of being on hold indefinitely.
Agents will receive the history of the conversation for a more personalized and efficient service. Now customers can also send agents images or other files directly as attachments and not as links.
Personalize the interaction. The API improves the capability to personalize the interaction by sending and receiving the agent’s name and profile picture and the user’s name, in order to visualize this information correctly during the conversation.
This integration enables agents to spend more time with delicate cases and therefore provide a better overall experience.