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Blueprint - only available in Developer Center from September 2025

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Integrate Messenger with Okta for identity management (SSO)

Integrate Messenger with Okta for identity management (SSO)

Integrate Messenger with the identity provider, Okta, in order to use SSO to authenthicate Messenger across multiple domains.

LiveDesk by Cloudworks

LiveDesk by Cloudworks

LiveDesk unites all your CX workers in one digital workplace that has all the tools for everyone to be on the same page – driving productivity, engagement and well-being.

Synchor is real-time presence synchronizer between Microsoft Teams and Genesys Cloud

EPOS delivers high-end audio and video solutions for business professionals and the gaming community

Coming Soon

Develop a React app with Typescript that uses the Genesys Cloud Platform SDK

Develop a React app with Typescript that uses the Genesys Cloud Platform SDK

Include the Genesys Cloud Javascript Platform SDK in a React app

Interaction alert and presence indicator via on-screen status and via USB Busylight

Leading business communications platform for voice, video, and chat

Zoom Meeting SMS Blueprint

Set up Genesys Cloud and Zoom so that agents can schedule a Zoom meeting while they are interacting with customers as part of an inbound or outbound call.

Update the presence of a Genesys Cloud User from Microsoft Teams User Presence Update

Update the presence of a Genesys Cloud User from Microsoft Teams User Presence Update

Leverage Genesys Cloud to update a user's presence when the corresponding Microsoft Teams user has a presence change.

Angular App That Uses the Genesys Cloud Platform SDK

Angular App That Uses the Genesys Cloud Platform SDK

Include the Genesys Cloud Platform Client SDK - JavaScript in a Angular project.

Zoom Meeting Agent Monitoring Blueprint

Include the Genesys Cloud Platform API Client SDK - JavaScript in a Vue project.

Make & take calls over the internet, with a comprehensive set of extra functions

Elevating Customer Communication with WhatsApp Integration

Schedule Callback via Script

Schedule Callback via Script

Allow agents to schedule a callback during a voice interaction

Update the presence of a Genesys Cloud User from Microsoft Teams User Presence Update

Update the presence of a Genesys Cloud User from Microsoft Teams User Presence Update

Leverage Genesys Cloud to update a user's presence when the corresponding Microsoft Teams user has a presence change.

Create MOS Score Dashboard

Create MOS Score Dashboard

Leverage the power of Genesys Cloud and set up Prometheus, Alert Manager and Grafana to keep track of MOS scores of conversations in your organization.

syncDings for Microsoft Team

Bi-directional status sync between Genesys Cloud and MS Teams to avoid interruptions

Improve agent efficiency by blocking incoming robo and spam calls.

Real-time health and performance monitoring for your Genesys contact center

Genesys Cloud for Chrome

Genesys Cloud for Chrome keeps your contact center at the tips of your fingers wherever you may roam on the web

Microsoft Teams

Microsoft Teams

The power of Genesys Cloud integrated with the communication capabilities of Microsoft Teams

Genesys Cloud web messaging for Android

Genesys Cloud web messaging for Android

Leverage the power of Genesys Cloud’s web messaging to allow messaging on Android.

Genesys Cloud Integration for Zoom

Genesys Cloud Integration for Zoom

The power of Genesys Cloud integrated with Zoom.

Genesys Cloud web messaging for iOS

Genesys Cloud web messaging for iOS

Leverage the power of Genesys Cloud’s web messaging to allow messaging on iOS.

Presence Update from Communicate Call

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud to update a Genesys Cloud user's presence when the user answers an inbound GC Communicate (non-ACD or PB

Blacklisting Phone Numbers

Blacklisting Phone Numbers

Leverage Genesys Cloud to blacklist phone numbers to prevent unwanted inbound calls

Update the Presence of a Microsoft Teams User Based Upon an Inbound Interaction

Set up Genesys Cloud and Microsoft Azure Active Directory to update a Genesys Cloud agent's presence in Microsoft Teams.

Genesys Cloud Integration for 8x8

Genesys Cloud Integration for 8x8

The power of Genesys Cloud integrated with the communication capabilities of 8x8

Genesys Cloud for Firefox

Genesys Cloud for Firefox keeps your contact center at the tips of your fingers wherever you may roam on the web

Blacklisting Phone Numbers

Blacklisting Phone Numbers

Leverage Genesys Cloud to blacklist phone numbers to prevent unwanted inbound calls

Virsae Service Management for Contact Center and UC

Virsae Service Management for Contact Center and UC

Deliver flawless Contact Center performance and improve experiences with VSM’s always-on unrivaled analytics.

Update the Presence of a Genesys Cloud User Based Upon the Answer of a Communicate Call Blueprint

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud to update a Genesys Cloud user's presence when the user answers an inbound GC Communicate (non-ACD or PB

Terminate Outbound Voice Calls with No Queue

Terminate Outbound Voice Calls with No Queue

Leverage Genesys Cloud to terminate an outbound voice call that is not related to a queue and place an external tag on the call.

Schedule Callback via Script

Leverage the power of Genesys Cloud script to allow agents to schedule a callback during a voice interaction

CX Cloud from Genesys and Salesforce Enhanced Status Sync

Update the presence of a Genesys Cloud user based on a Salesforce presence change and vice versa

EquiVista by Lighthouse Works

Drive results with accessible CX software

Feature-rich co-browsing for desktop & mobile, plus native mobile apps on Android, iOS, & more

Microsoft Teams Meeting Blueprint

Leverage the power of Genesys Cloud and MS Teams to provide a meeting scheduling solution for agents.

Live Hub for Genesys Cloud

User-friendly portal for orchestrating enterprise voice communications, SIP trunks, Microsoft Teams, click-to-call (WebRTC), and conversational AI

VR Voice TeamsSync

VR Voice TeamsSync

VR Voice TeamsSync for modern collaboration with Microsoft Teams.

Teams Integration

Simplified integration of Microsoft Teams Direct Routing with a contact center’s infrastructure

Control Genesys Cloud via keyboard hotkey shortcuts (no mouse). Increase speed and efficiency.

Access an on-premises database from an AWS Lambda

Access an on-premises database from an AWS Lambda

Leverage the power of your Genesys Cloud organization and enable your AWS resources in a virtual private cloud (VPC) to communicate with computers in your on-premises data center.

Slack Open Messaging Blueprint

Leverage the power of Genesys Cloud and Slack to provide real-time messaging.

Update the Presence of a Zoom User Based Upon an Inbound Interaction

Set up Genesys Cloud and Zoom to update a Genesys Cloud agent's presence in Zoom at the start and end of an inbound Genesys Cloud voice interaction.

Update the Presence of a Microsoft Teams User Based Upon Genesys Cloud User Presence Update

Update the Presence of a Microsoft Teams User Based Upon Genesys Cloud User Presence Update

Update Genesys Cloud user's presence and agent's presence in Microsoft Teams simultaneously.