English
CDP for Service
App Type:
Premium Client
Selling Party:
Genesys Billing Agent
Attestations:
GDPR | SOC 2 | ISO 27001
  • Description
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  • Product Details

Treasure Data CDP for Service

Enterprise CDP for Service

Treasure Data CDP for Service helps create a unified profile of customers and make it available to service agents to give in-depth insights of customers along with capabilities to promote products with AI-based recommendations.

Customer Value

Empower Agents to Create Exceptional Customer Experiences

The demand for exceptional customer service has never been higher. Fortunately, the rewards for providing quick, personalized experiences have never been more lucrative. Give your agents the power to perform with real-time customer insights, recommended actions, and analytics that help you identify opportunities and challenges.

More Insights, in Real Time

Agents are frustrated being the last to know. With real-time updates, if a customer just received an email offer and wants to understand more, or added an item to the cart but found out it’s out of stock, your agents are in the know and ready to continue the conversation for a personalized customer experience.

Identify Insights for Exceptional Experience

Get quick insights directly into the hands of people who need them. Agents can’t sift through mountains of data, they need help to hone in on what’s most relevant. That’s where Treasure Data comes in. We turn data into actionable insights with AI agent assist to recommend the next best action, as well as predict lifetime value (LTV), likelihood to churn and opportunities to personalize the conversation. Send your agents into each call equipped for a relevant conversation that engages, converts, and drives an exceptional experience.

Route to the Right Agent

With comprehensive information on your customers and their attributes, you can route their calls to the right agent. Reduce time to resolution and increase customer satisfaction.

The Only Customer Data Platform you Need

Treasure Data has years of experience integrating and unifying customer data in a secure and privacy-compliant way for hundreds of the Global 2000 companies. Let Treasure Data help you integrate your siloed customer data so your agents can help your customers more. Other departments, such as Marketing and Sales, will benefit from this integrated data as well.

More Data Equals More Opportunity

We help you spot more opportunities for connection, optimization and revenue generation by bringing in more data and retaining it as long as you need. More data, more sources, more teams, and more

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