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Eccentex ServiceJourney Connector
App Type:
Premium Client
Selling Party:
Genesys Billing Agent
Attestations:
CCP Certified
  • Description
  • Use Cases
  • Product Details

Note: Requires a valid license of Eccentex ServiceJourney. Click on Contact Us to learn more.

Eccentex ServiceJourney unifies all your customer service data, workflows and teams onto a single platform. This ensures conversations are effortless by giving agents more context and automation at every step of the customer’s journey.

Companies around the world rely on Eccentex ServiceJourney for their:

Service Desk: Go beyond simple ticketing with end-to-end case management that automates and streamlines diverse service requests across your entire organization. Connect people, systems and processes to ensure every request is resolved – even if it goes beyond the contact center.

Advanced Email Help Desk: Capture, triage, and automate large volumes of emails across all your brands and languages. Intelligently route emails to the right teams, freeing up employees to focus on more complex tasks. It provides an intuitive interface to preview, transfer, email-to-case, threading and more. Datasheet here.

Operational CRM: A service-centric CRM system that gives agents a 360-degree view of customer. Consolidate customer data from multiple systems and intelligently present it to the agent on a single screen – highlighting information and actions most relevant to the customer’s journey.

Smart Knowledge Base: Equip customers and front-office agents with a relevant up-to-date knowledge, measure impact to find opportunities to continuously improve it. Help guide back-office users through complex case-related actions and transactions.

ServiceJourney is fast to deploy and highly configurable through low-code; empowering organizations to continuously innovate. For the fastest ROI, choose our Eccentex Cloud powered by Microsoft Azure.

Additional Details - Eccentex
Offices
  • New Office
Office Hours > Sales
Sunday: 12:00 AM - 11:59 PM PST
Monday: 12:00 AM - 11:59 PM PST
Tuesday: 12:00 AM - 11:59 PM PST
Wednesday: 12:00 AM - 11:59 PM PST
Thursday: 12:00 AM - 11:59 PM PST
Friday: 12:00 AM - 11:59 PM PST
Saturday: 12:00 AM - 11:59 PM PST
Phone Numbers
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