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Freshdesk x Genesys Cloud Premium CTI + AI by Loyally
Version:
2.0.0
App Type:
Genesys Cloud Embeddable Framework
Selling Party:
Genesys Billing Agent
Attestations:
GDPR
  • Description
  • Pricing
  • Use Cases
  • Product Details

FRESHDESK & GENESYS CLOUD | ALL IN ONE SOLUTION!

Loyally's Genesys PureCloud Premium CTI + AI App Features:

  • AI-Powered Call Transcriptions + Summaries: Instant insights with AI-powered call transcriptions and summaries for tickets.
  • Access Call Recordings: Easily access call recordings directly from tickets.
  • Flexible Ticket Creation: Manual creation for calls
  • Enhanced Ticket Notes: Add detailed notes to existing tickets.
  • Streamlined Ticket Management: Automatic ticket pop on IVR input.
  • Efficient Contact Matching: Match contacts based on multiple phone number formats.
  • Comprehensive Caller Insights: Access caller ticket history in Freshdesk.
  • One-Click Dialing: Initiate calls directly from the Freshdesk interface.

Genesys PureCloud Functionalities:

  • Hold: Place callers on hold during conversations.
  • Pause: Pause ongoing calls for temporary interruptions.
  • Transfer: Transfer calls to other team members or departments.
  • Mute: Mute your microphone during calls for privacy.
  • Voicemail: Receive and manage voicemail messages from callers.
  • Phonebook: Access a phonebook for quick contact reference.
  • Queue: Manage incoming calls in a queue for efficient call handling.
  • Change Status: Change your availability status to indicate your availability to take calls.

Experience seamless integration and AI-driven capabilities with Loyally's Genesys PureCloud premium app for superior customer engagement within your Freshdesk environment.

Ready to enhance your customer support? Get started with Loyally today!

Additional Details - Loyally B.V.
Offices
  • Opening hours
Office Hours >
Monday: 9:00 AM - 5:00 PM GMT+1
Tuesday: 9:00 AM - 5:00 PM GMT+1
Wednesday: 9:00 AM - 5:00 PM GMT+1
Thursday: 9:00 AM - 5:00 PM GMT+1
Friday: 9:00 AM - 5:00 PM GMT+1
Phone Numbers
  • Loyally General
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