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Routing Manager
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  • Description
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Routing Manager Features:

  • Provides self-service for business users to manage interaction routing logic
  • Applies routing changes in real time
  • Has built-in feature rich routing logic (map based geo-routing, scheduled routing, % distribution etc.)
  • Integrates to Genesys Cloud Architect tool based on standard APIs
  • Spares you the typical development and rollout cycle of changes to your routing logic
Additional Details - CC Expertise Ltd
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