Built for Genesys Cloud, zero-code, beautifully designed and and instantly deployable Callback Request Widget for immediate and scheduled callback requests from website visitors or mobile app users.

Designed for contact centers facing call volume spikes or businesses aiming to convert more website traffic into leads—this solution enables efficient handling of interactions directly within Genesys Cloud.

Callback Request Widget Specific Features

• supports both immediate and scheduled callback requests
• automatically calculates timezone shifts for website visitors
• detects visitor country phone prefix
• configure required/optional fields in pre-interaction forms

Use provided information for routing and show to agents in TrueEngage app embedded in Genesys Cloud or Salesforce.

• callbacks appear in a pre-selected Genesys Cloud queue / agent script
• immediate callback availability based on expected wait time threshold
• scheduled callback availability based on cc schedules and slot limits

All configurable in TrueEngage management panel designed with business users in mind.

💡 Schedule a Demo | 💰Check Pricing | 🚀 Installation | 🎥Overview

General Platform Features

• complete control over widget look & feel as well as widget texts
• easily deploy and manage multiple widgets without changing website code
• website visitor targeting based in URL, country, language, device or UTM
• AI or trigger based website visitor engagement for real-time lead generation
• configure required/optional fields in pre-interaction forms
• improved CX and shorter AHT with customer info presented to agents
• examine contact center outcomes in Google Analytics
• API’s for advanced integrations
• propose upgrade of the call to video or schedule a video call

Real Omnichannel Delivered

Empower agents to offer customers a seamless switch during an interaction—from chat to voice or video and from PSTN call to webRTC call voice or video.

Effortless Deployment & Management

After a quick 10-minute installation from AppFoundry, you’ll gain access to an intuitive management panel fully integrated with your Genesys Cloud organization.

Easily build widgets with any channel combination, customisable design, and tailored visitor engagement strategies. Route interactions to specific queues, call flow or messenger deployments.

Deploy a universal code snippet to your production websites. Use our advanced targeting module to control which widget appears on which URLs and for which visitors—based on URL rules, visitor country, device or browser language.

Mobile App Ready

Deploy Callback or other contact channels in your mobile app in hours—not weeks.

Use prebuilt WebView components and a mobile-optimized design for iOS, Android, React Native, and Flutter.

Fully responsive, touch-friendly interface Consistent experience across web and mobile Pass app context (user ID, session info, etc.) to Genesys

Boost Lead Generation

Engage website visitors with contextual LLM-powered prompts tailored to page content and behavioural history. Deploy trigger-based strategies or leverage our AI-driven engagement engine to increase lead capture while reducing noise.

Unlock deeper insights through seamless integration across TrueEngage, Genesys Cloud, and Google Analytics.

One-Click Upgrade to omnichannel platform

Create widgets with any combination of channels to transform your web or mobile app contact strategy, enhance CX, and dynamically distribute interactions across channels and time.

• Enhanced Web Messaging (with "in-interaction" upgrade to voice or video)
• WhatsApp, FB Messenger
• WebRTC Voice & Video
• Scheduled Video Meetings
• Lead/Contact Forms
• Genesys Knowledge Base