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Unified Experience from Genesys and ServiceNow Accelerator
Author:
AppFoundry Community
App Type:
Accelerator
  • Description
  • Product Details

This accelerator creates assets in Genesys Cloud to support the Unified Experience from Genesys and ServiceNow integration.


Genesys Cloud objects to be configured:

  • Admin > Contact Center > Wrap-Up Codes > Success Code
  • * Admin > Contact Center > Wrap-Up Codes > Failure Code
  • Admin > Contact Center > Queues > ServiceNow Example Queue
  • Admin > People & Permissions > Roles/Permissions > ServiceNow OAuth Client Role
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