Genesys Cloud Architect is a feature-rich tool for developing voice, chat, email, and message flows. One great feature of Architect flows is the ability to call data actions. Data actions allow you to interoperate with various third-party systems and services and also with the Genesys Cloud Platform API. You can use data actions to extend the functionality of your flows beyond the Architect feature set and provide a richer experience to your customers. While augmenting your flows with data actions can provide a great customer experience, data actions are still requests to a distributed service, and distributed services can occasionally fail. To prepare your call flows for the possibility of failure, ask yourself these questions:
This Genesys Cloud Accelerator will:
Genesys Cloud objects to be configured:
*** Admin > Integrations > Integration > **Design Architect Flow Data Actions For Resiliency Admin > Integrations > Action > Insert IVR Cache Entry Data Action * Admin > Integrations > Action > Update IVR Cache Entry Data Action * Admin > Integrations > Action > Get On Queue Agent Counts * Admin > Architect > Data Tables > IVR Cache Data Table * Architect > Inboud Call > IVR Cache Flow