English
ScreenMeet
Author:
App Type:
Premium Client
Selling Party:
Genesys Billing Agent
Attestations:
GDPR | HIPAA | SOC 2 | ISO 27001
  • Description
  • Pricing
  • Product Details

The ScreenMeet platform completes digital transformation initiatives for Genesys CX customers. Contact center agents can remotely connect with customers on any device on any OS, on the web, or in applications.

SOPHISTICATED YET SIMPLE TO USE

  • No downloads
  • Embedded in your Genesys instance
  • Launch in a single click
  • Connect in seconds
  • Sleek UX
  • Multi-channel support
  • Automated session data logging

ENTERPRISE-GRADE

  • Built on Amazon Web Services (AWS), the leading cloud solution
  • Data transmission: TLS and DTLS 1.2+, AES-256-bit encryption
  • SOC2 Type 2 certified
  • Authentication with Genesys for added security
  • Store data in your cloud in Geo

ROI IN MONTHS

  • 3x more usage
  • No CapEx
  • No maintenance fees
  • No forced upgrades
  • No maximum concurrent users
  • No charge for unused licenses
  • Almost no extra training time
  • Customer Success Team included

Meet the product suite that simplifies customer experience. Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session data logging delivers visibility and insights into every ticket. Reporting is simplified for a 360-degree view and complete data integration with Genesys.

ScreenMeet Remote Support Manage with ease and have complete control of your end-users’ device. Remote takeover gives you quick access to Windows, Mac, iOS, and Android systems directly from the chat, ticket, case, or incident.

ScreenMeet Live Work together seamlessly to improve the customer experience. Our no-download collaboration offering includes voice, video, screen share, and mobile camera share.

ScreenMeet Cobrowse Stream your website or mobile app to improve the customer experience. Our embedded solution requires no software for the customer or agent.

ScreenMeet Replay Record an issue and upload it as part of a case. Provide more context for the Agent to resolve the issue more easily.

Additional Details - ScreenMeet
Offices
  • New Office
Phone Numbers
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