The ScreenMeet platform completes digital transformation initiatives for Genesys CX customers. Contact center agents can remotely connect with customers on any device on any OS, on the web, or in applications.
SOPHISTICATED YET SIMPLE TO USE
ENTERPRISE-GRADE
ROI IN MONTHS
Meet the product suite that simplifies customer experience. Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session data logging delivers visibility and insights into every ticket. Reporting is simplified for a 360-degree view and complete data integration with Genesys.
ScreenMeet Remote Support Manage with ease and have complete control of your end-users’ device. Remote takeover gives you quick access to Windows, Mac, iOS, and Android systems directly from the chat, ticket, case, or incident.
ScreenMeet Live Work together seamlessly to improve the customer experience. Our no-download collaboration offering includes voice, video, screen share, and mobile camera share.
ScreenMeet Cobrowse Stream your website or mobile app to improve the customer experience. Our embedded solution requires no software for the customer or agent.
ScreenMeet Replay Record an issue and upload it as part of a case. Provide more context for the Agent to resolve the issue more easily.