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BYOC Cloud
Author:
App Type:
Genesys Addons
Selling Party:
Genesys Billing Agent
  • Description
  • Pricing
  • Product Details

The BYOC Cloud solution provides flexibility and interoperability to the Genesys Cloud suite of voice services by allowing you to define SIP trunks between the Genesys Cloud AWS-based Edge and Media Tier and third-party carriers over the public Internet. To implement BYOC Cloud, you use the Telephony Admin UI to create SIP trunks between the Genesys Cloud Media Tier resources in AWS and third-party carriers or devices over the public Internet. The third-party carrier or device can be another cloud service or a device at the customer’s premises.

Note: Adding BYOC Cloud to an existing Org may migrate the Org to be hybrid media capable. Active calls may be impacted for the duration of the migration. Please perform this activation during off hours, allowing up to 3 hours for completion.

Additional Details - Genesys
Offices
  • North America
  • Europe, Middle East, Africa (EMEA)
  • Asia Pacific (APAC)
  • Latin America (LATAM)
Office Hours > Support
Sunday: 12:00 AM - 12:00 AM EST
Monday: 12:00 AM - 12:00 AM EST
Tuesday: 12:00 AM - 12:00 AM EST
Wednesday: 12:00 AM - 12:00 AM EST
Thursday: 12:00 AM - 12:00 AM EST
Friday: 12:00 AM - 12:00 AM EST
Saturday: 12:00 AM - 12:00 AM EST
Phone Numbers
  • N. America (Toll Free)
  • Genesys Sales
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