English
Call Journey CI
App Type:
Premium Client
Selling Party:
Genesys Billing Agent
  • Description
  • Pricing
  • Use Cases
  • Product Details

Advanced, continuous customer intelligence derived directly from customer interactions.

Our software automatically transcribes your customer interactions and analyzes them to pinpoint the root cause of:

  • Why customers are calling
  • Why they are dissatisfied
  • Where the effort is
  • Why they are calling back

We automate the analytical heavy-lifting so that our customers can make smarter, faster, higher-impact decisions about what to solve, what to digitize, and how to improve customer service.

Impact Measures:

  • 26% revenue
  • 220% churn reduction
  • 26% efficiency

Unique Features:

Not just data and insights, but recommendations

  • Customer Intelligence Storytelling: Unlike basic analytics tools, we transform complex data points into a compelling story, revealing root causes and actionable recommendations to drive real customer impact.
  • Recommendations: Most customer analytics just give you data. We give you direction. Our AI cuts through the noise, uncovering hidden patterns and recommending high-impact customer projects to drive real results
  • Customer Friction Score: Our proprietary model analyzes conversations to pinpoint friction, from repeat calls, to difficulties understanding, to self-service struggles. We help you eliminate customer frustration and create more seamless experiences.
  • Hybrid PII Redaction: Unlike competitors limited to in-cloud PCI redaction, we secure ALL sensitive data (PCI & PII) across any deployment model - both cloud and on-premise/in the customer’s environment.
Additional Details - Call Journey
Offices
  • New Office
Office Hours > Support
Monday: 9:00 AM - 5:00 PM GMT+11
Tuesday: 9:00 AM - 5:00 PM GMT+11
Wednesday: 9:00 AM - 5:00 PM GMT+11
Thursday: 9:00 AM - 5:00 PM GMT+11
Friday: 9:00 AM - 5:00 PM GMT+11
Saturday: 9:00 AM - 5:00 PM GMT+11
Sunday: 9:00 AM - 5:00 PM GMT+11
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