ASAPP is a leading artificial intelligence cloud provider dedicated to transforming customer engagement for enterprises. Leveraging cutting-edge GenAI technology, ASAPP addresses the complexities of the contact center industry by offering a comprehensive suite of AI Cloud applications and services. Our industry-leading products include AutoTranscribe, AutoSummary, Generative Agent (automates 90%+ contact center interactions) and Messaging Platform, each designed to address unique challenges and elevate the customer engagement process. To discover more about ASAPP's groundbreaking innovations and how they can benefit your business, visit www.asapp.com

ASAPP AutoSummary

• ASAPP AutoSummary generates targeted, custom data and insights using Generative AI to extract Intents & Topics, Entities, Sentiment Drivers and other Structured data from every voice or chat (messaging) interaction between a customer and an agent. It also creates free text summaries configured to your custom needs, with the ability to actively include or exclude key elements in human-readable summaries.
• AutoSummary uses the same technology to generate free text insights that are configured to your custom needs, with the ability to actively include or exclude key elements in human-readable summaries.

Note - AutoSummary is offered independently or as part of a bundle with AutoTranscribe.

Why ASAPP AutoSummary

Targeted, custom analytics - Call center leaders need the flexibility to target and extract analytics for downstream use and to optimize operations, and these data points differ across companies and over time. Only AutoSummary lets you define and combine the data you want to see to discover investment and automation opportunities, reduce risk and improve compliance, and maximize revenue generation.

90s reduction in AHT/after-call wrap time - Agents must take notes after (and during) calls, and they often have to fill out forms for CRM or case ticketing systems. Together, this makes disposition costly (~2 min). AutoSummary automatically generates summaries on 100% of interactions across voice & digital, with consistently high quality free text and structured data outputs.

Below are the main features of ASAPP’s AutoSummary -

• Targeted structured data to optimize operations and maximize revenue generation
• Company-specific Intent Identification with multiple topics addressed per interaction
• Free text summaries configured to include or exclude key elements you define
• Key phrases (Entities) extraction such as Order number, product name, competitor name etc.

Key Deployment Features

Below are the deployment environments and offerings included in AutoSummary -

• A Generic model for day one use
• Custom model (business specific vocabulary) training for improved summaries
• Question bank or custom generation for structured data and element extraction
• Realtime or Batch Deployment
• SaaS/Cloud or On-premise/Self-Hosted Deployment