ASAPP is a leading artificial intelligence cloud provider dedicated to transforming customer engagement for enterprises. Leveraging cutting-edge GenAI technology, ASAPP addresses the complexities of the contact center industry by offering a comprehensive suite of AI Cloud applications and services. Our industry-leading products include AutoTranscribe, AutoSummary, Generative Agent (automates 90%+ contact center interactions) and Messaging Platform, each designed to address unique challenges and elevate the customer engagement process. To discover more about ASAPP's groundbreaking innovations and how they can benefit your business, visit www.asapp.com
ASAPP AutoSummary
Note - AutoSummary is offered independently or as part of a bundle with AutoTranscribe.
Targeted, custom analytics - Call center leaders need the flexibility to target and extract analytics for downstream use and to optimize operations, and these data points differ across companies and over time. Only AutoSummary lets you define and combine the data you want to see to discover investment and automation opportunities, reduce risk and improve compliance, and maximize revenue generation.
90s reduction in AHT/after-call wrap time - Agents must take notes after (and during) calls, and they often have to fill out forms for CRM or case ticketing systems. Together, this makes disposition costly (~2 min). AutoSummary automatically generates summaries on 100% of interactions across voice & digital, with consistently high quality free text and structured data outputs.
Below are the main features of ASAPP’s AutoSummary -
Below are the deployment environments and offerings included in AutoSummary -