OCP miniApps® is an instantly deployable Conversational AI service which adds Natural Language Call Steering and FAQ to any Genesys Cloud flow.

With thousands of pre-trained intents across multiple industry verticals (banking, telco, insurance, retail and more) out-of-the-box, a powerful AI model that learns new intents in seconds, Genesys Cloud customers can now enjoy the most sophisticated Natural Language User Experience in the market.

With DIY setup in minutes and a usage-based pricing model, OCP Conversational AI Call Steering & FAQ will save you costs today. No budget, no coding required.

OCP miniApps® are no-code, zero-maintenance, configurable and immediately deployable natural language dialog components that handle a single task, such as:

• Soliciting addresses, credit card numbers, or alphanumeric account or serial numbers (with a mix of letters & numbers)
• Capturing a date (date of birth, expiration date, due date, etc)
• Understanding a caller’s intent (call routing)
• Providing information based on dynamic Knowledge Base content
• Or negotiating appointments

Pre-trained & pre-tuned by Omilia, leveraging vast amounts of data to provide human-level accuracy,** OCP miniApps®** can accurately handle exceptions and real-world conversational conditions, complete with strategies for:

• Data validation
• Disambiguation
• Error recovery
• Handling agents requests
• Confirmation and readback
• Allowing callers to ask for more time

OCP miniApps® can be quickly tailored to each application's requirements, minimizing deployment time:

• Instantly and easily configurable via a user-friendly, intuitive console
• One-click integration
• Minimal setup cost

Join the Artificial Intelligence Revolution Today!

• Don’t start from scratch! Just add OCP miniApps® where needed in your existing implementation
• Ensure consistent & seamless human-like interaction with your customers regardless of unexpected conditions
• Do it yourself! No need to involve your technical teams in the installation and tuning process
• Reduce your agents workload by handling common information requests in the IVR
• Let your callers feel “heard” and speak freely by eliminating confusing “touch tone” menus, increasing customer satisfaction

Omilia Cloud Platform® (OCP®) provides a range of world-class Cloud services for delivering next-gen results in the conversational IVR and chatbot domain at a very competitive cost, with flexible, usage-based pricing.