OCP miniApps® is an instantly deployable Conversational AI service which adds Natural Language Call Steering and FAQ to any Genesys Cloud flow.
With thousands of pre-trained intents across multiple industry verticals (banking, telco, insurance, retail and more) out-of-the-box, a powerful AI model that learns new intents in seconds, Genesys Cloud customers can now enjoy the most sophisticated Natural Language User Experience in the market.
With DIY setup in minutes and a usage-based pricing model, OCP Conversational AI Call Steering & FAQ will save you costs today. No budget, no coding required.
OCP miniApps® are no-code, zero-maintenance, configurable and immediately deployable natural language dialog components that handle a single task, such as:
Pre-trained & pre-tuned by Omilia, leveraging vast amounts of data to provide human-level accuracy,** OCP miniApps®** can accurately handle exceptions and real-world conversational conditions, complete with strategies for:
OCP miniApps® can be quickly tailored to each application's requirements, minimizing deployment time:
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Omilia Cloud Platform® (OCP®) provides a range of world-class Cloud services for delivering next-gen results in the conversational IVR and chatbot domain at a very competitive cost, with flexible, usage-based pricing.