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TTEC Digital InteractionSync
App Type:
Genesys Cloud Embeddable Framework
Selling Party:
Genesys Billing Agent
Attestations:
GDPR | CCP Certified
  • Description
  • Pricing
  • Use Cases
  • Product Details

The 360-degree view of interactions gives your agents the opportunity to focus on providing the best customer experience.

• Contact center agent desktop application designed as a cloud-based software product with an efficient user interface.

• Fuels exceptional customer experiences with better data and automatic Dynamics 365 Activity creation.

• Enable quality and speed while keeping the focus to be on the customer.

Delight your customers with pertinent, contextual information.

• Enhance your contact center agents’ experience with a unified view of Dynamics 365 and Genesys Cloud omnichannel interactions.

• Improve efficiency by reducing interaction handling time.

• Automate customer information delivery to an agent through intelligent screen pops with information that already exists on the interaction.

Enable your business teams to increase their operation performance.

• Minimal effort to implement.

• Easy to support with an Agent Guide, Admin Guide, and support from TTEC Digital included.

• Productized solution with software that stays up to date.

*15% discount is applicable for opportunities signed by 12/15/2023

Additional Details - TTEC Digital
Offices
  • World Wide
Office Hours > Support
Monday: 7:00 AM - 7:00 PM CST
Tuesday: 7:00 AM - 7:00 PM CST
Wednesday: 7:00 AM - 7:00 PM CST
Thursday: 7:00 AM - 7:00 PM CST
Friday: 7:00 AM - 7:00 PM CST
Phone Numbers
  • Global Support
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