The Display5 app allows management to communicate live queue stats and general corporate messages to the contact center via wallboards/digital signs. Your communications team can layout the content in any manner and combine the content types in many different ways. Play the content you want on each wallboard, when you want, without restrictions.
Queue Stats Widgets:
- Select queues and stats from Genesys
- Combine queue stats (custom stats)
- Create Table layouts with thresholds
- Dashboard widget: drag & drop, stats, graphs, time zones, text messages
- Contact Center graphs
- Contact Center ticker messages
- Threshold Alert messaging via email (sent to specified users when queue thresholds are breached)
- Email reporting of stat tables/dashboards. Fully customizable who receives email reports, how often, and when
General Corporate Communications:
- Add virtually any kind of content from all your favorite sources, e.g. PowerPoint, Canva, Adobe suite, etc.
- Employee recognition, announcements, corporate messages
- Ticker messages
- Videos, all image types
- 1,000s of pre-designed templates which can be customized in minutes
- Live TV streams
- Social media
- Weather and much more
Content and Management Control:
- Centrally manage your network of displays from your browser login – locally/regionally/globally
- Switch the content playing on the screens; re-boot players; view remotely the content playing on screens, create players groups for synced control
- No technical restriction on the number of digital displays. The number is not limited by access privileges in the Genesys system or stat server
- Back-end platform management: SSO integration; platform administration; user and department management for segregation of content responsibility in a myriad of ways
- Many tools to switch and schedule content on the screens: player group content switching; live stream scheduling
- Sophisticated content responsibility management: different content user levels; capabilities to combine content, which different groups are responsible for, into a single screen view
- Activate other platform capabilities: Room occupancy displays; emergency management
- Add modules to communicate directly to the Agent’s desktop. Options: 1) Display in agent’s Genesys desktop side-car, or; 2) A desktop channel of content to agent desktops with individual or group stats combined or alternated with any of the other content widgets