Use these custom Data Actions for the following types of business requirements: get Genesys Cloud data to make routing decisions within an interaction flow in Architect or present additional information to agents in Scripts.

Custom Data Action Summary:

• GET Conversation Data
• GET Queue Data
• GET User Data
• CREATE Contact Lists, Callbacks, External Contacts and more
• UPDATE Contact Lists, Generic Attributes, Data Tables and more
• Many more!

Requirements:

• A Genesys Cloud organization
• The following permissions:
  • Integrations > Action > Add, Delete, Edit, Execute, and View
  • Integrations-> Integration- > View, Add and Edit