There are Federal Laws (Ray Baum’s Act and Kari’s Law) which mandate Enhanced 911 functionality for the Enterprise. The Customer is required to provide emergency 911 call routing in event a user places an emergency call from the customer’s system. This can be challenging for administrators to control in today's world where users can work from anywhere with an internet connection. BYOC configurations further complicate how to solve for Enhanced 911 especially when agents do not have DIDs.
The 911 Secure SENTRY™ Cloud Enterprise solution includes its SENTRY Gatekeeper client application which allows the end user to self-report their location when working remotely. End users manage their location using SENTRY Gatekeeper which assigns an emergency location tied to their agent extension in SENTRY Cloud Enterprise. SENTRY Cloud Enterprise also provides a callback number when users first register their user account. As a user places an emergency call, Genesys CX routes the emergency call via SIP trunk to SENTRY Cloud Enterprise which routes the call to the public safety answering point for the user’s location.