Illuma Labs is a FinTech company headquartered in Plano, Texas. The organization’s flagship product, Illuma Shield™, replaces traditional knowledge-based authentication practices with an effortless and secure real-time voice authentication solution to enhance caller experience, improve operational efficiency, and prevent fraud in contact centers.
Improving Caller Experience, Operational Efficiency, and Account Security
With Illuma Shield™ the authentication portion of the call is reduced by 80% or more as callers are identified by an AudioPrint™ using unique characteristics of their voice and device.
Illuma Shield™ brings the brick-and-mortar experience to your contact center. Callers get a warm and personal interaction where they don’t have to jump through hoops to prove who they are.
This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster.
Voice biometrics are far better for fraud prevention than even the most extensive security questions. Generating a false positive that misidentifies someone other than the account holder as a match is extremely difficult.
Frictionless Authentication from the Start
Our passive voice authentication system works seamlessly in the background.
Bringing Enterprise Technology to Mid-Size Institutions
Credit unions and community banks that want to be ahead of the curve with FinTech partner with Illuma Labs to deploy state-of-the-art technology that features the latest in voice biometrics, AI, and Machine Learning.
Award Winning FinTech for Fraud Prevention and AI Innovation
Illuma Shield™ has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech 2019. The organization has been recognized by Dallas Innovates and CreditUnions.com in 2024 for pioneering research in fraud prevention to combat the threat of AI deep fakes and voice cloning.
Monday: | 9:00 AM - 5:00 PM CST |
Tuesday: | 9:00 AM - 5:00 PM CST |
Wednesday: | 9:00 AM - 5:00 PM CST |
Thursday: | 9:00 AM - 5:00 PM CST |
Friday: | 9:00 AM - 5:00 PM CST |