English
Illuma Shield
App Type:
Premium Client
Selling Party:
Genesys Billing Agent
Attestations:
SOC 2
  • Description
  • Pricing
  • Use Cases
  • Product Details

Illuma Labs is a FinTech company headquartered in Plano, Texas. The organization’s flagship product, Illuma Shield™, replaces traditional knowledge-based authentication practices with an effortless and secure real-time voice authentication solution to enhance caller experience, improve operational efficiency, and prevent fraud in contact centers.

Improving Caller Experience, Operational Efficiency, and Account Security

With Illuma Shield™ the authentication portion of the call is reduced by 80% or more as callers are identified by an AudioPrint™ using unique characteristics of their voice and device.

  • Illuma Shield™ brings the brick-and-mortar experience to your contact center. Callers get a warm and personal interaction where they don’t have to jump through hoops to prove who they are.

  • This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster.

  • Voice biometrics are far better for fraud prevention than even the most extensive security questions. Generating a false positive that misidentifies someone other than the account holder as a match is extremely difficult.

Frictionless Authentication from the Start

Our passive voice authentication system works seamlessly in the background.

  • Deployment takes weeks, not months
  • More than 95% of those invited to enroll say, “Yes!”
  • 100% of agents say the system is easy to use

Bringing Enterprise Technology to Mid-Size Institutions

Credit unions and community banks that want to be ahead of the curve with FinTech partner with Illuma Labs to deploy state-of-the-art technology that features the latest in voice biometrics, AI, and Machine Learning.

Award Winning FinTech for Fraud Prevention and AI Innovation

Illuma Shield™ has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech 2019. The organization has been recognized by Dallas Innovates and CreditUnions.com in 2024 for pioneering research in fraud prevention to combat the threat of AI deep fakes and voice cloning.

Additional Details - Illuma
Offices
  • Sales
  • Support
Office Hours > Sales
Monday: 9:00 AM - 5:00 PM CST
Tuesday: 9:00 AM - 5:00 PM CST
Wednesday: 9:00 AM - 5:00 PM CST
Thursday: 9:00 AM - 5:00 PM CST
Friday: 9:00 AM - 5:00 PM CST
Phone Numbers
  • Sales Department
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