AI experience tokens allow users to leverage Genesys AI features with a flexible and pay-as-you go approach. Genesys AI consists of Agent Copilot, Predictive Engagement, Predictive Routing, Bots(voice and digital), Agent Assist(digital and omni) for named and concurrent.

Tokens can be thought of as pieces of actions, depending on the Genesys AI offering they are consumed at different rates. Before the API processes the request, the input is broken down into tokens. Your invoice reflects the precise quantity of tokens utilized, ensuring transparency and control.

Genesys AI Experience tokens brings you an easy approach to tryout all Genesys artificial intelligence (AI) tools and technologies into a single, integrated view that provides a more turnkey approach to applying AI across customer journeys.

Are you ready to elevate your customer experience to new heights? As a new customer, your journey begins with seamless access to Genesys AI and AI Experience Tokens, ensuring you're equipped with the latest innovations right from the start!

Already part of the Genesys family? Don't worry, we've got you covered too! Existing customers can easily access these cutting-edge tools through AppFoundry or by simply reaching out to your dedicated Genesys representative.

Say goodbye to outdated AI Experience Bundles and individual Genesys AI products! We're phasing them out upon renewal to make way for the future. But fear not! Transitioning to AI Experience Tokens is a breeze. Connect with your Genesys representative today to ensure a smooth and swift transition.