Genesys AppFoundry

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Blueprint

Accelerator

Customer Insights

Customer Insights allows you to create a report on the usage of your current Genesys Cloud organization.

Genesys Cloud Webhook Integration for UserVoice

AppFoundry Reseller

AppFoundry Reseller

Starfish Provisioning Manager

Starfish Provisioning Manager

Automation Solutions for Enterprise Communication Management

Nectar DX Digital Experience Platform

Every Conversation Matters

Vi{Log} by ESMT

Vi{Log} by ESMT

Tool for reading logs and effective troubleshooting management

Salesforce Single Sign-On

Salesforce Single Sign-On

Salesforce for Single Sign-On with Genesys Cloud

vCX360 Cloud CX Dashboard - Config Assist

AI-Powered CX Feedback Management Solution

Nectar CX Assurance - Automated Functional/Regression Testing

Speed up migration and Quality Assure your move to the Cloud

Coming Soon

Eemaan Auditing

Eemaan Auditing

Snipped Recordings for Genesys Cloud

Snipped Recordings for Genesys Cloud

Manually trigger recordings of conversation segments then save & search for future playback

Genesys Cloud Webhook Integration for Jenkins

Okta for Single Sign-On with Genesys Cloud

Consilium UniCloud™

Automated Provisioning, Management and Monitoring for Genesys Cloud

OneLogin for Single Sign-On with Genesys Cloud

Bullseye Store Locator

Bullseye Store Locator

Connecting callers to your nearest store, dealer, agent, or service location

Genesys Cloud Migrator

Genesys Cloud Migrator

Genesys Cloud Migrator

Cyara CX Assurance Platform

Customer Smiles. Delivered at Scale.

Microsoft Azure AD Premium

Microsoft Azure AD Premium

Microsoft Azure AD Premium for Single Sign-On with Genesys Cloud

Cyara Velocity - Automated Functional & Regression Testing

Accelerate your CX development & ensure quality by connecting your design to assurance & increasing automation.

Solutions Wizard

Solutions Wizard

Traditional and digital CX delivery measurement like no other

Genesys Cloud Webhook Integration for Trello

Genesys Cloud Webhook Integration for Bitbucket

Coming Soon

Coming Soon

Automation by eemaan

Automation by eemaan

Experience Index: Contact Center 360

Experience Index: Contact Center 360

Experience benchmarks for your business.

Hammer Cloud Platform

Hammer Cloud Platform

Empirix - Optimising customer experience, increasing the pace of innovation whilst reducing costs.

HubbleIQ Automated IT for Remote Agents

HubbleIQ Automated IT for Remote Agents

Analyze the quality and performance of remote agent networks to mitigate technical issues and deliver the best customer experience.

Premium Client Application Example

Premium Client Application Example

An example premium application to use as a guide to build your own for Genesys AppFoundr

AdJumps advertising enables agents to quickly engage prospects or customers with a full range of media including AI Chat, SMS, Voice and Video.

Micosoft Active Directory Federation Services (ADFS) for Single Sign-On with Genesys Cloud

Cyara Voice Assure

We provide communications quality assurance tools.

Cyara Pulse - CX Monitoring

Monitor Your CX in Real Time & Be the First to Know of Any Customer-Facing CX Issues

Agent Scripting Data Service

Agent Scripting Data Service

Quick, easy to manage, large volume data storage solution accessible via Genesys Cloud agent scripts

Affordable, scalable, AI powered Omni-Channel Contact Centre Testing SaaS Platform.

Nectar CX Assurance - Performance

Performance test to ensure your system can deliver great CX even under stress

Genesys Cloud Webhook Integration for PagerDuty

Live Hub for Genesys Cloud

User-friendly portal for orchestrating enterprise voice communications, SIP trunks, Microsoft Teams, click-to-call (WebRTC), and conversational AI

Genesys Cloud Webhook Integration for StatusPage

Innovation Pass

Innovation Pass

Unlock continuous access to a portfolio of expert apps — all for a single monthly price.

Razor from Occam - Maximize Your Contact Center Potential with Razor

Razor from Occam - Maximize Your Contact Center Potential with Razor

Monitor your Genesys Cloud environment for $10 a day

Experience benchmarks for your business.

Contact Center Management Tool

DCCM – Dynamic Contact Center Manager by Pointel

Empower your business to take control of the contact center to manage your customer and agent experience

AppFoundry Partner

Stripe - Custom Data Actions

Stripe - Custom Data Actions

Various Custom Data Actions to facilitate a wide array of business requirements of a contact center.

DialPing for Genesys Cloud

DialPing for Genesys Cloud

Monitor your Genesys Cloud phone numbers

Real-time performance monitoring for Genesys cloud contact centers

Coming Soon

Eemaan Scripting

Eemaan Scripting

Genesys Cloud Webhook Integration for Jira

Migrate to Genesys Cloud while keeping your business applications and CTI client!

InsightBox by Blackbox

CCaaSSync by Pointel

CCaaSSync by Pointel

Business Continuity Made Easy: Disaster Recovery for Cloud Contact Centers.

Cyara Cruncher - Performance Testing

Ensure Your CX Delivers, Even at Your Busiest – Load Test to Ensure Your System Performs Under Pressure

Xcelerated Learning Application

Xcelerated Learning Application

Track your team's performance Anytime, Anywhere.

Real-time analytics with data management and visualisations that dramatically improve customer experience and business performance

Genesys Cloud BCP Wizard

Genesys Cloud BCP Wizard

Minimize downtime and ensure critical business operations can continue in the event of an unexpected disruption.

Generic Webhook

Generic Genesys Cloud Webhook Integration

Coming Soon

Freshdesk Service

Process Shepherd

We Make Every Agent An Expert via Decision Trees

Genesys Cloud Static WebRTC TURN

Gives telephony admins the ability to force the use of TURN for every call for a given WebRTC station.

Agent Network Traffic Analytics

Agent Network Traffic Analytics

Turn Windows 11 computer into an Agent Network Traffic Analytics (NTA) tool to drive CX excellence

Quickly manage bulk agent queue and skill memberships to simplify intraday agent management.

Notifyer is a notification management mobile application for Genesys Cloud.

Tykans Unity streamlines Genesys contact center management with an intuitive platform, automating tasks, enhancing flexibility, and centralizing agent operations.

External Agent as a Service (E3S)

Genesys E3S: Call routing management and user administration with ease.

Coming Soon

Eemaan Provisioning

Eemaan Provisioning

Sharepoint Connector

The Knowledge Connector links your SharePoint content directly to Genesys Cloud.

Enhance Consumer Duty oversight and efficiency with speech-driven Auto-QA.

Coming Soon

Sabio Mission Control

Sabio Mission Control

Putting the power in your hands. To control your customers journey your way.

Build a CI/CD pipeline using GitHub Actions, Terraform Cloud, CX as Code, and Archy

Explains how to use GitHub Actions to build a CI/CD pipeline to deploy Genesys Cloud objects across multiple Genesys Cloud organizations.

Genesys Cloud Webhook Integration for PivotalTracker

Google G Suite for Single Sign-On with Genesys Cloud

AppFoundry Vendor

AppFoundry Vendor

Music and messages for a professional caller experience, without all the hassle.

HeadsUp AX (Agent Experience)

Measure and understand engagement in real-time. Predict churn and identify Workplace Wellness and Diversity and Inclusion concerns.

Ping Identity for Single Sign-On with Genesys Cloud

AppNeta Performance Manager

AppNeta Performance Manager

Experience your network

GDPR Data Management

Simplified management of customer data

Nectar CX Assurance - Monitoring

CX Monitoring: Your Real-time Customer Experience Sentinel

shortyDings +[assist]

Accessibility for visually impaired people to control Genesys Cloud via keyboard (no mouse) and TTS audio feedback

vCX360 Cloud CX Dashboard

The only comprehensive usage monitoring platform, purpose-built for Genesys Cloud.

Genesys Cloud Monitoring

Real-time observability for Genesys Cloud connectivity , trunks, SIP and webRTC errors, and more.

AI Digは、オペレーターのためのFAQ支援から対話状況のモニタリングまでを実現する応対支援サービスです。

Communicate with legacy SOAP services directly from Genesys Cloud

Genesys Cloud Webhook Integration for GitHub