Genesys Cloud Premium App Introduction 
AppFoundry Premium Partners deliver products & solutions which integrate to and add value to the Genesys Platform Portfolio, and whose users are directly affiliated with the contact center or customer service operation. These include Agents, Supervisors, Line of Business Managers, etc.
Premium Applications are AppFoundry Application listings inside of or running in parallel with Genesys Cloud.
Premium Apps are offered in two ways:
- Invoiced by Genesys
- Invoiced by Partner
During the Application Listing Process, Partner can decide if the App is offered as invoiced by Genesys, invoiced by Partner or both.
More general resources about Premium Applications are located at:
- https://appfoundry.genesys.com/docs/premium
- https://help.mypurecloud.com/articles/what-are-premium-applications/
Premium Apps, Invoiced by Genesys 
Premium Apps, invoiced by Genesys integrate with Genesys Cloud’s billing system. AppFoundry Partner Terms and Conditions apply to the delivery of the Premium App to the customer, and the Customer and Partner are responsible for ensuring that adequate terms for Data Processing are in place between them. Customers may be charged monthly fees for usage and usage beyond their monthly commitment. Customers cannot install a Premium App until it updates its Genesys Cloud subscription by purchasing the Premium App for use in their organization.
Premium Apps, invoiced by Genesys can be quoted by Genesys Sales and Genesys Resellers. Premium Apps, invoiced by Genesys can be offered with a free trial period optionally. More information about free trials for Premium Apps is available here.
Support, Terms & Conditions - Premium Apps are created and /or maintained by Developers, SIs or ISVs registered as Genesys AppFoundry Partners. Genesys is not the creator or owner of these Apps. Unless Genesys is explicitly listed as the owner of an app, the app is not provided or warranted by Genesys, and Genesys will not provide support services for the application. The use of these applications by partners or their customers may result in the transmission of data outside of a Genesys on-premise environment or the Genesys Cloud Platform(s). In this case, Genesys does not take responsibility for securing this data and the Customer and Partner are responsible for ensuring that adequate terms for Data Processing are in place between them. Finally, partners and their customers acknowledge, by use of an app, that Genesys will be notified of the use of this application in connection to the Genesys Platform. Partner is responsible to redirect from their Application Listing to their Terms of Service and Support Terms. It is the AppFoundry Partners responsibility to provide compliance with Schrems II and GDPR, when selling in the European Union. Other data privacy regions may apply as well. AppFoundry partners, are not considered subcontractors of Genesys. Genesys acts as a billing agent for our AppFoundry partners and the terms governing Customer’s use of AppFoundry products are the terms contained on the AppFoundry website per Partner’s App listing. Those AppFoundry Terms are between the AppFoundry Partner and Customer, and Genesys is not a party.
Revenue Share to Genesys - The Revenue Share model, Pricing definition, quoting guidelines is described in the Genesys Ascend AppFoundry Partner Operations Guide. Please request a partnership with Genesys on the Ascend Portal to get access to the AppFoundry Partner Guide.
Premium Application Licensing & Billing
Premium Applications follow the Genesys user based licensing model, mimic model or a metered usage model, which is controlled by the AppFoundry Partner. If an AppFoundry Partner is on the Genesys user-based licensing model, the Application follows the license calculation of Genesys Cloud. Partner has to enforce proper permission management in order to assure proper billing by Genesys.
Genesys Billing to Customers follows the Genesys Cloud Terms and Conditions.
Find more information about Billing at the following Resources:
- Genesys Cloud Billing FAQ
- Genesys Cloud Terms & Conditions
- Usage Type Licensing information
- Metered Type Licensing information
QuickStart Enablement Packages
For AppFoundry Partners who list their Premium Applications for Genesys Cloud, we highly recommended also listing a QuickStart Enablement Package. A QuickStart Enablement Package allows the Partner to provide a fixed implementation service (initial configuration) to their customer.
A QuickStart Enablement Package is not meant to provide a complex configuration with a variable scope. For variable scopes, to the Partner must sign a Genesys Professional Services Sub-contractor agreement, as Genesys Professional Services will manage the milestones of a project. AppFoundry does not support custom SOWs.
Premium Apps, Invoiced by Partner 
Premium Apps can be sold and invoiced by AppFoundry Partner as well, by delivering the Premium App Experience to Customers using Genesys Cloud.
- Support - Premium Apps, invoiced by Partners are created and/or maintained wholly by ISVs listing their Premium App on Appfoundry. Genesys is not the creator or owner of these Apps. Unless Genesys is explicitly listed as the owner of an App, then the application is not provided or warranted by Genesys, and Genesys will not provide support services for the application and the Terms & Conditions of the Partner’s EULA apply as between Partner and the customer. Use of these Apps by Genesys Partners or their customers may result in the transmission of Personal Data outside of a Genesys on-premise environment or the relevant Genesys Cloud Platform. It is the AppFoundry Partner’s responsibility to provide compliance with Schrems II and GDPR when selling in the European Union and to comply with any other relevant Data Privacy regime. Genesys does not take responsibility for securing Personal Data going outside the Genesys Platform. The AppFoundry partner and their customers acknowledge, by use of a Standard App, that Genesys will be notified of the use of this application in connection to the Genesys Platform Portfolio.
- Revenue Share to Genesys - The Revenue Share model, Pricing definition, quoting guidelines are described in the Genesys Ascend AppFoundry Partner Operations Guide. Please request a partnership with Genesys on the Ascend Portal to get access to the AppFoundry Partner Guide.