Purchasing ISV Apps

Sales Options&nbsp

AppFoundry Partners selling through Genesys have a couple of options for direct and Indirect Genesys customers to purchase their applications.

1. Sales Assisted: Orders manually processed with a Genesys Representative or Genesys Reseller.
2. Self Enablement: Orders placed by permissioned Genesys Cloud customers themselves on AppFoundry.

Sales Assisted&nbsp

Most sales of Genesys and Genesys AppFoundry offers are completed via the Sale Assisted model. This method for procurement offers Genesys Sales and Resellers additional options not available on AppFoundry. Options available via this method of procurement are:

1. Subscription commitments
2. Discounts for volume commitments
3. Non-standard subscriptions - Requires AppFoundry Partner approval
4. Extended Free Trials - Requires AppFoundry Partner approval
5. Any non-standard request

Self Enablement on AppFoundry&nbsp

Customers (Direct and InDirect) may take advantage of purchasing any ISV Application enabled for online purchasing (includes Free Trials). All purchases completed on AppFoundry are zero (0) Qty commitments, essentially Month-to-Month subscriptions. Items procured on AppFoundry are cancellable at anytime without contractual penalty. Free Trials are zero (0) Qty commitments as well, but with a non-billable period stated on the Purchase screen. Nearly all ISV Applications and Genesys Add-ons have a free usage period of a month.

Note Genesys Resellers MUST be enabled and populate each ISV Application and Genesys Add-on on their AppFoundry Profile before their customers (aka Indirect customer) may take advantage of Self Enablement (Purchases and/or Free Trials) capabilities on AppFoundry.

Free Trials

ISV Application AppFoundry Partners must opt-in to making their offering available on AppFoundry for Purchase or Free Trial. Free Trials are Purchases of a ISV Application where the first (1st) month of usage will not be billed. Free Trials do not require any quantity commitment, so they are free to cancel at any time inside of Genesys Cloud (Account Settings -> Subscription).

Note: Not all ISV Applications have Free Trials

Free Trial Demonstration

Free Trials - Proration

Direct Genesys Cloud customers may initiate a Free Trial of a ISV Application at any point during their monthly billing cycle. This means the 'Start Date' and 'End Date' of a Free Trial will likely not occur on the customer monthly billing cycle date. During the Free Trial period there will be no usage charges incurred. AppFoundry will automatically prorate customer usage after the trial period completes in 2nd month, if the customer has not cancelled the subscription. Proration will occur on the monthly usage price per unit (named or concurrent user).

Below is an example of proration of a Free Trial on a Genesys Cloud Subscription:

Subscription Information

{
    "premiumApplication": "12.99",
    "trialStartDate": "2019-7-19",
    "trialEndDate": "2019-08-18",
    "billingCycleStartDate": "2019-7-14",
    "billingCycleEndDate": "2019-8-13" 
}

The second (2nd) month of usage (August 19th to September 13th) is 25 days out of a possible 31 days. The monthly user price will be prorated to ((25/31) * $12.99) = $10.48 per licensed user consumed. Usage from month three (3) and beyond will be billed at the standard $12.99 per licensed user consumed.

Free Trial Status Check&nbsp

AppFoundry Partners can check the status of customer subscription for Free Trial status by a simple Public API request.

GET v2/billing/premiumapplistings/{appId}

Response (abbrievated)

{
    "appId": "appId",
    "customerName": "ABC Internal Testing Company AppFoundry Customers",
    "currency": "USD",
    "offerings": [
        {
            "partNumber": "GENERIC",
            "partName": "GENERIC",
            "description": "GENERIC",
            "monthToMonthPrice": "17.9900",
            "annualMonthToMonthPrice": "15.9900",
            "annualPrepayPrice": "14.9900",
            "type": "usage"
        }
    ],
    "isPartnerSale": false,
    "customerBillingCycleDay": "24",
    "freeTrialLength": 1,
    "freeTrialLengthUnit": "month",
    "subscriptionType": "PREPAY",
    "isConcurrentPureCloud": false,
    "isAppOnSubscription": true
}

The key fields to inspect are isAppOnSubscription == true and previousFreeTrialDate is set. If previousFreeTrialDate is not set, then the customer has a Sales Assisted subscription.

Cancellations of Purchases and Free Trials&nbsp

As mentioned above, a Purchase and/or Free Trial is a subscription that constitutes a zero quantity commitment of a ISV Application. As a zero quantity subscription line item customers may cancel at any time within the Genesys Cloud Account Settings -> Subscription page without hassle. If a Free Trial and cancelled during the trial period there will be no charge for the customer. Standard cancellations rules and process apply for subscriptions with a commitment quantity.

Vendor Notification&nbsp

AppFoundry is open 24/7/365 for self-service ISV Application Free Trial or Purchase initiation. Upon a successful subscription amendment, that includes a ISV Application, the vendor of that ISV Application will be notified by email. A successful subscription amendment includes:

• Sales Assisted: Free Trial or regular subscription amendment (aka typical Purchase)
• Self Service: Customer self-service enabled on AppFoundry The standard Win/Loss report will still be provided on a weekly basis for AppFoundry vendors.